Shipping policy
Order Processing and Shipping
When will my order ship?
Please allow 2- 4 business days for processing and production. Once completed, your order will be on its way.
What is the expected shipping time?
- Standard shipping time: 2-4 business days.
- Please note that delays due to factors beyond our control, such as natural disasters, holidays, or adverse weather, may occur. While we strive for timely delivery, exact arrival times cannot be guaranteed, as shipping companies are ultimately responsible for delivery schedules.
Order Modifications and Cancellations
Can I cancel my order?
Yes, you may cancel your order within 5 hours of placement without any penalty. To cancel, please email us at info@platinumpace.com.lb with the subject line "CANCEL." Be sure to include the order number, the SKU number of the item(s) you wish to cancel, and a picture of the item(s) for clarity.
Once an item has shipped, we cannot process cancellations.
What if I entered the wrong address?
If you've entered an incorrect address, simply reply to your order confirmation email with the correct information or email us directly within 24 hours. We’ll do our best to update your address if the item has not yet shipped.
Damaged or Defective Items
What if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us with the following:
- Your order number
- A photo of the damaged item
Once we receive your email, we’ll promptly send a replacement free of charge.
Need Further Assistance?
If you have additional questions or require further assistance, please don’t hesitate to contact us info@platinumpace.com.lb Our team aims to respond within 24 hours.